Privacy Policy

Last updated: 6th February 2026

1. Introduction

This Privacy Policy explains how Realise Bars Ltd, trading as Tipsy Cow (“we”, “us”, or “our”), collects, uses, stores, and protects your personal data when you visit our website tipsycow.co, make bookings, sign up to our mailing list, or otherwise interact with us online or in person.

We are committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Realise Bars Ltd
Trading as: Tipsy Cow
Website: https://tipsycow.co
Email: admin@realisebars.co.uk
Registered address: Brightfield Business Hub, Orton Southgate, Peterborough, PE2 6XU

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

  • Name

  • Email address

  • Telephone number

  • Booking details (date, time, party size, special requests)

  • Marketing preferences

  • Any information you submit via contact forms, booking enquiries, or email correspondence

b) Booking Information (Third-Party Systems)

When you make a booking via a third-party booking provider, that provider may collect personal data on our behalf. We receive only the information necessary to manage your booking.

c) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device and operating system

  • Pages visited and time spent on the site

  • Referral source

This information is collected using cookies, analytics tools, and server logs.

4. How We Use Your Personal Data

We use your personal data to:

  • Manage table bookings, reservations, and event enquiries

  • Respond to messages or enquiries

  • Send booking confirmations or service-related communications

  • Send marketing communications (only where you have given consent)

  • Improve our website, services, and customer experience

  • Maintain website security and prevent misuse

  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent – where you opt in to marketing communications

  • Contract – where processing is necessary to fulfil a booking or service request

  • Legitimate interests – to operate, improve, and secure our business and website

  • Legal obligation – where required by law (e.g. licensing, accounting, or regulatory requirements)

6. Marketing & Mailing List Consent

Where you choose to sign up to our mailing list, we will collect your email address and (where applicable) your name.

  • You will only receive marketing communications if you have explicitly opted in

  • You can unsubscribe at any time using the link in our emails or by contacting us

  • We do not sell or share your data for third-party marketing purposes

Marketing communications may include:

  • Events and promotions

  • Special offers

  • News and updates about Tipsy Cow

7. Online Bookings (Third-Party Providers)

We use third-party booking systems to manage online reservations.

  • These providers act as data processors

  • They process personal data in accordance with their own privacy policies

  • We recommend reviewing the booking provider’s privacy policy before submitting your details

We only access booking data necessary to manage reservations and provide our services.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Analyse visitor behaviour and site performance

  • Improve user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

For more information, please refer to our Cookie Policy (if separate).

9. Third-Party Services

We may share limited personal data with trusted third parties where necessary, including:

  • Website hosting provider: Riselabs Ltd

  • Website analytics providers

  • Email marketing platforms

  • Online booking system providers

  • Website security and performance services

All third parties are required to process data securely and in compliance with UK data protection law.

10. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure servers and hosting

  • SSL encryption

  • Restricted access to personal data

  • WordPress security and monitoring tools

Despite our efforts, no online system can be completely secure. You provide personal data at your own risk.

11. Data Retention

We retain personal data only for as long as necessary:

  • Booking data is retained for operational and accounting purposes

  • Marketing data is retained until you withdraw consent

  • Enquiry data is retained only as long as needed to respond

When data is no longer required, it is securely deleted or anonymised.

12. Age-Related Information

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us so it can be removed.

13. CCTV and On-Premises Data (If Applicable)

If CCTV is used on our premises, footage is collected for the purposes of crime prevention and public safety. Footage is retained only for a limited period unless required for legal reasons.

14. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, please contact us using the details above.

15. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

We encourage you to contact us first so we can address your concerns directly.

16. External Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.

Tipsy Cow Coffee Club — Terms & Conditions

 

Last updated: 30/09/2026

These Terms & Conditions apply to the Tipsy Cow Coffee Club membership (“Membership”) operated by Tipsy Cow (“we”, “us”, “our”).

By joining the Coffee Club, you agree to these Terms & Conditions.

  1. Membership

1.1. Coffee Club membership costs £33 per month.

1.2. Membership is a recurring monthly subscription. Your subscription will automatically renew each month unless you cancel it before your next renewal date.

1.3. Membership is personal to the individual who purchased it and must not be shared, transferred, sold or used by another person.

1.4. We reserve the right to suspend or cancel a Membership where we reasonably believe it is being misused, shared, transferred or used fraudulently.

  1. Coffee entitlement

2.1. An active Coffee Club member is entitled to one eligible coffee or hot drink every 2 hours while Tipsy Cow is open.

2.2. The 2 hour period is calculated from the time of the member’s previous coffee redemption.

2.3. Unused coffee entitlements do not accumulate or roll over.

2.4. There is no daily coffee limit, provided that each redemption is at least 2 hours after the member’s previous redemption.

2.5. Coffee Club membership does not provide a monetary credit or balance. Members cannot exchange unused coffees for cash, credit or other goods.

  1. Included coffees

3.1. The Membership includes the standard coffees specified by Tipsy Cow from time to time.

3.2. Unless otherwise stated, the following drinks are included with syrups, decaf, and dairy free options:

  • Espresso
  • Americano
  • Cappuccino
  • Latte (Hot or Iced)
  • Flat White
  • Udderly Shaken Iced Coffee
  • Hot Chocolate
  • Hot Honey Hot Chocolate

3.3. Speciality, premium, or otherwise excluded drinks may not be included in the Membership.

3.4. Additional charges may apply for extras or upgrades, including but not limited to:

  • Premium or speciality drinks

3.5. We may change the list of included drinks or the price of optional extras from time to time. We will not remove the core benefit of the Membership without providing appropriate notice.

  1. Redeeming your coffee

4.1. Members must present their valid Coffee Club membership through the designated membership system when ordering their included coffee.

4.2. We may require members to provide reasonable identification or verification where necessary to confirm that the Membership belongs to them.

4.3. A coffee redemption will be recorded against the member’s account at the time the coffee is claimed.

4.4. If the member has redeemed a coffee within the previous 2 hours, the system may prevent another redemption until the 2 hour period has expired.

4.5. Membership redemptions are subject to Tipsy Cow’s opening hours and availability.

4.6. If an eligible product is temporarily unavailable, the member may choose another eligible product or wait until the product becomes available.

  1. Opening hours and temporary closure

5.1. Coffee Club benefits are available during Tipsy Cow’s normal opening hours.

5.2. Our opening hours may change from time to time. Current opening hours will be displayed through our usual customer channels.

5.3. We may temporarily close due to private events, maintenance, emergencies, staff shortages, unforeseen circumstances or other operational reasons.

5.4. Membership does not guarantee that Tipsy Cow will be open at any particular time or that a particular coffee will always be available.

  1. Payment and renewal

6.1. Membership payments are processed by our payment provider, Stripe.

6.2. By subscribing, you authorise Stripe to charge the applicable Membership fee to your chosen payment method on a recurring monthly basis.

6.3. Your next renewal date will be shown when you subscribe and/or within your membership account.

6.4. If a payment fails, your Membership may be suspended until payment is successfully received.

6.5. We are not responsible for charges or fees imposed by your bank or card provider.

  1. Cancellation

7.1. You may cancel your Membership at any time through the designated cancellation process.

7.2. Unless otherwise required by law, cancelling your Membership prevents future renewals but does not automatically provide a refund for the current paid subscription period.

7.3. Your Membership will normally remain active until the end of the period for which you have already paid.

7.4. Once your Membership expires or is cancelled, you will no longer be entitled to Coffee Club benefits.

  1. Refunds

8.1. Membership fees are generally non-refundable once a monthly subscription period has started, except where a refund is required by applicable law or where we choose to provide one at our discretion.

8.2. Nothing in these Terms & Conditions affects your statutory consumer rights.

  1. Changes to the Membership

9.1. We may make reasonable changes to the Coffee Club, including changes to included drinks, optional extras, opening hours, Membership price or these Terms & Conditions.

9.2. Where a change materially affects your Membership, we will provide reasonable notice where required.

9.3. If the Membership price changes, the new price will apply from the relevant renewal date following the required notice.

  1. Misuse

10.1. Memberships are intended for individual personal use.

10.2. Members must not:

  • Share their membership with another person
  • Allow another person to use their membership QR code or account
  • Attempt to bypass the 2 hour redemption restriction
  • Attempt to manipulate, duplicate or reproduce membership credentials
  • Provide false information when registering
  • Use the Membership for commercial resale or distribution

10.3. If we reasonably believe that a Membership has been misused or fraudulently used, we may suspend or terminate the Membership.

  1. QR codes and digital membership

11.1. Your digital membership credentials are personal to you.

11.2. You must take reasonable care to prevent another person from accessing or using your membership account.

11.3. We may change or refresh digital membership credentials, including QR codes, as part of our security measures.

11.4. If you believe that somebody else has accessed or used your Membership, please contact us as soon as possible.

  1. Availability

12.1. Coffee Club benefits are subject to the availability of eligible products.

12.2. Membership does not guarantee availability of a particular coffee, milk, flavour, ingredient or product at any particular time.

  1. Personal information

13.1. We collect and process personal information required to operate your Membership, process payments, verify your membership and record coffee redemptions.

13.2. Payment card details are processed by Stripe and are subject to Stripe’s applicable terms and privacy practices.

13.3. Further information about how we use personal information is available in our Privacy Policy.

  1. Limitation of liability

14.1. Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

14.2. Subject to your statutory rights, we are not responsible for losses arising from circumstances outside our reasonable control, including temporary closure, equipment failure, interruption to payment services, internet or system failures, or temporary unavailability of products.

  1. General

15.1. These Terms & Conditions, together with our Privacy Policy and any other terms expressly referred to during the Membership sign-up process, form the agreement between you and Tipsy Cow in relation to the Coffee Club.

15.2. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

15.3. These Terms & Conditions are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any applicable consumer rights.

  1. Contact

If you have any questions about the Coffee Club, your Membership or a redemption, please contact Tipsy Cow through the contact details provided on our website.

Tipsy Cow
Realise Bars Ltd
Tipsy Cow, 11-13 Cowgate, Peterborough, PE1 1LZ
admin@realisebars.co.uk